ESOS Complaints procedure

COMPLAINTS AGAINST A CERTIFIED PROFESSIONAL

All ESOS Lead Assessors must ensure any complaint against them is reported back to UKAEE. Any AEE member, company, or individual who witnesses a breach of this Code of Ethics in regards an UKAEE-registered ESOS LA is encouraged to file a complaint with the AEE certification board. Complaints should be submitted to: international@aeecenter.org with team@ukaee.org in copy (with subject including 'Complaint')

The complaint process includes the following steps:

• The certification board will gather all available information for internal review

• If a potential violation is identified, the board will interview both the complainant and the certified professional

• The certified professional will have full opportunity to respond and provide evidence

• The board will conduct an independent and impartial hearing

• If a violation is found, the board may suspend or revoke certification by a two-thirds majority vote

More details can be found using the link below: